What are the terms for a return?

After receiving your order, you have 14 days* to return the items to us.

To see the steps on how to make a return, click here.

Items must be returned in their original, unworn condition, with all accessories and labels attached.

If you would like to return an item you feel is faulty, please click here.

Items ordered online or at our Appartements can be returned to our Conciergeries or Appartements, or remotely.

All purchases made at Le Bon Marché can only be returned to Le Bon Marché.

*For Canada, United States and Australia, click here.