My item seems to be faulty. What should I do?

For immediate attention, go to a Conciergerie.

For remote assistance, please contact us by clicking here, attaching photos of your item and the attached label, as well as your order number.

We will then quickly send you a specific return label. Without it, our logistics workshop could take a long time to process your return and issue your refund.

This service is only available for items purchased at one of our Locations (except Le Bon Marché) or online.

For immediate attention, go to a Conciergerie.

For remote assistance, please share photos of the item and specify the order number as well as the care method used by clicking here.

This service is only available for items purchased at one of our Locations (except Le Bon Marché) or online.