You have a period of 15 days after you receive your order in which to return your purchases for a full refund or credit note. Please be aware that any purchases with the label missing cannot be returned.
In Paris ?
You can return your order directly l'Atelier (12 rue d'Uzès, 75002). Here’s how:
1. On our website, choose the ‘l'Atelier’ option when making a request to return an order.
2. Leave your items at l'Atelier.
3. You will be refunded immediately.
We do not do standard exchange. For a new size, another model or another color, just reorder on the e-shop.
* For a second return, thank you to contact us at firstname.lastname@example.org
, we will communicate the procedure to follow. The shipping costs will be at your expense.
Unable to reach l'Atelier?
Make your return request online in order to make your return easier!
1. Make a request to return your order online
You can make a return request on our website on the ‘My Account/My Returns’
page – it’s the simplest and quickest way to return your order and be swiftly refunded.
2. Follow the steps online
Select your method of returning your order
3. Send your package back
Stick the return receipt (which comes with the delivery) onto the package, and leave it at the nearest delivery point or post office.