I haven't received what I ordered. What should I do?

If the item received is not what you had ordered, contact us here with the order number, photos of the item received, the label attached to the item and the label stuck on the parcel.

If an item is missing from your parcel, write to us here with the name of the missing item, the order number and the label stuck on the parcel.

We'll find the solution that's right for you as quickly as possible.