How do I make a return?
Terms for a return
- From the UK, the first return of each order is free.
- You have 14 days after receiving your order to return items to us. From the United Kingdom, the first return of each order is free.
- Pieces must be returned in their original, unworn condition, with all accessories and labels attached (customized items cannot be returned).
If you believe a piece you received is faulty, please click here to start your return. Do not use the return label included in your parcel. Using that label may delay processing your return and issuing your refund.
Please find the steps for a return by post (items purchased online or at one of our Ateliers) below :
1. Go to My account
- Log into Octobre-Éditions.com or on Octobre Éditions app to create your return in My Account > My Returns.
- Click 'Make a return' and select the order number you wish to return, then follow the instructions provided.
2. Prepare your return parcel
- Place your pieces to be returned in a box of your choice (if you are re-using the box from the delivery, please remove the carrier's label before affixing the return label).
- Stick on the label supplied with your parcel. Or print the label you received by email after creating the return in your account.
3. Send the parcel
- Find a collection point to send your parcel or visit our Conciergerie in London.
- Drop off your return parcel within 14 days.
1. Go to My account
- Log into Octobre-Éditions.com or on Octobre Éditions app to create your return in My Account > My Returns.
- Click 'Make a return' and select the order number you wish to return, then follow the instructions provided. You will be asked to select the day of your choice and a 2-hour time slot.
2. Prepare your return parcel
- Once you have declared your return on the website and selected the time slot of your choice, you can download and print the DHL label.
- Place your pieces in a box of your choice and stick the label on it (if you are re-using the box from the delivery, please remove the carrier's label before affixing the return label).
3. Send the parcel
- Please wait for the courier to contact you to schedule a pickup time; they will collect your parcel from the address of your choice.
- If unforeseen circumstances arise, either on your side or with the carrier, please cancel the return request and start the procedure again.
Specific Conditions
The return conditions for pieces purchased online or at our Ateliers are the same. Pieces can be returned either by post or directly to our Conciergeries or Ateliers.
Please note: if you are returning your entire order, any gift items must also be returned.
All purchases made at Le Bon Marché can only be returned to Le Bon Marché.
We only accept one return per order. If you wish to make other returns on the same order, these will be at your expense (unless made directly in one of our Conciergeries or Ateliers). For more information, click here.