How do I make a return?

From these countries, the first return of each order is free.

1. Go to My account

• Log into Octobre-Éditions.com or on Octobre Éditions app to create your return in My account > My returns.
• Click 'Make a return' and select the order number you wish to return, then follow the instructions provided.

2. Prepare your return parcel

• Place your pieces to be returned in a box of your choice (if you are re-using the box from the delivery, please remove the carrier's label before affixing the return label).
• Stick on the label supplied with your parcel. Or print the label you received by email after creating the return in your account.

3. Send the parcel

• Find a Chronopost or DPD collection point.
• Drop off your return parcel within 14 days.

Return shipping costs from these countries* are your responsibility

1. Go to My account

• Log into Octobre-Éditions.com or on Octobre Éditions app to create your return in My account > My returns.
• Click 'Make a return' and select the order number you wish to return, then follow the instructions provided.

2. Prepare your return parcel

• Download and print the return form, then place it in your parcel.
• Place your pieces to be returned in a box of your choice (if you are re-using the box from the delivery, please remove the carrier's label before affixing the return label).

3. Send the parcel

• Send your parcel to the following address:

SEZANE
C/0 KUEHNE-NAGEL
Bâtiment 1 ZAC du VAL BREON

AVENUE LOUIS RENAULT 1877 1944
77610 CHATRES CEDEX FRANCE

• We invite you to declare your parcel as a 'return of goods' to avoid customs charges.
• Make sure you get your receipt stamped when dropping off your parcel and keep it safe until you receive your refund.

*When returning a piece to a country subject to customs charges, we recommend using the same carrier as for delivery to avoid additional fees.

From these countries* the first return of each order is free.

1. Go to My account

• Log into Octobre-Éditions.com or on Octobre Éditions app to create your return in My account > My returns.
• Click 'Make a return' and select the order number you wish to return, then follow the instructions provided.

2. Prepare your return parcel

• Once you have declared your return on the website and chosen the time slot of your choice, download and print the DHL label.
• Place the pieces to be returned in a box of your choice (if you are re-using the box from the delivery, please remove the carrier's label before affixing the return label).
• Attach the label to your parcel.

3. Send the parcel

• We invite you to declare your parcel as a 'return of goods' to avoid customs charges.
• Please wait for the carrier to collect your parcel from you.
• If unforeseen circumstances arise, either on your side or with the carrier, please cancel the return request and start the procedure again.

*When returning a piece to a country subject to customs charges, we recommend using the same carrier as for delivery to avoid additional fees.

From this country, the first return of each order is free.

1. Go to My account

• Log into Octobre-Éditions.com or on Octobre Éditions app to create your return in My account > My returns.
• Click 'Make a return' and select the order number you wish to return, then follow the instructions provided. You will be asked to select the day of your choice and a 2-hour time slot.

2. Prepare your return parcel

• Once you have declared your return on the website and selected the time slot of your choice, you can download and print the DHL label.
• Place your pieces in a box of your choice and stick the label on it. (if you are re-using the box from the delivery, please remove the carrier's label before affixing the return label).

3. Send the parcel

• Please wait for the courier to contact you to schedule a pickup time; they will collect your parcel from the address of your choice.
• If unforeseen circumstances arise, either on your side or with the carrier, please cancel the return request and start the procedure again.

From Germany, the first return of each order is free.

1. Go to My account

• Log into Octobre-Éditions.com or on Octobre Éditions app to create your return in My account > My returns.
• Click 'Make a return' and select the order number you wish to return, then follow the instructions provided.

2. Prepare your return parcel

• Place your pieces to be returned in a box of your choice (if you are re-using the box from the delivery, please remove the carrier's label before affixing the return label).
• Stick on the label supplied with your parcel. Or print the label you received by email after creating the return in your account.

3. Send the parcel

• Find a DHL collection point.
• Drop off your return parcel within 14 days.

From these countries, return costs will be deducted from the refund of your order.

1. Go to My account

• Log into Octobre-Éditions.com or on Octobre Éditions app to create your return in My account > My returns.
• Click 'Make a return' and select the order number you wish to return, then follow the instructions provided.

2. Prepare your return parcel

• Once you have declared your return on the website and chosen the time slot of your choice, download and print the DHL label.
• Place your pieces to be returned in a box of your choice (if you are re-using the box from the delivery, please remove the carrier's label before affixing the return label).
• Attach the label to your parcel.

3. Send the parcel

• Wait for the carrier to collect your parcel from you.
• In the event of unforeseen circumstances on your part or on the part of the carrier, cancel the return request and start the process again.

From Ireland and Italy, the first return of each order is free.

1. Go to My account

• Log into Octobre-Éditions.com or on Octobre Éditions app to create your return in My account > My returns.
• Click 'Make a return' and select the order number you wish to return, then follow the instructions provided.

2. Prepare your return parcel

• Place your pieces to be returned in a box of your choice (if you are re-using the box from the delivery, please remove the carrier's label before affixing the return label).
• Stick on the label supplied with your parcel. Or print the label you received by email after creating the return in your account.

3. Send the parcel

• Find a UPS collection point, or visit one of our Conciergeries (for an immediate refund).
• Drop off your return parcel within 14 days.

From Switzerland, the first return of each order is free.

1. Go to My account

• Log into Octobre-Éditions.com or on Octobre Éditions app to create your return in My account > My returns.
• Click 'Make a return' and select the order number you wish to return, then follow the instructions provided.

2. Prepare your return parcel

• Place your pieces to be returned in a box of your choice (if you are re-using the box from the delivery, please remove the carrier's label before affixing the return label).
• Print and stick the label you received by email after creating the return in your account.

3. Send the parcel

• Find a Suisse Post collection point.
• Drop off your return parcel within 14 days.