My piece seems to be faulty. What should I do?

For immediate assistance, please visit one of our Conciergerie.

For remote support, click the "CONTACT US" button and provide photos of your item, the attached label, and your order number.

We’ll then send you a return form promptly. Without this form, processing your return and issuing a refund may take longer.

This service is available for pieces purchased at one of our Appartements (excluding Le Bon Marché), on Octobre-Éditions.com, or via the App.

For immediate assistance, please visit one of our Conciergerie.

For remote support, click the "CONTACT US" button and provide photos of your item, the attached label, and your order number.

This service is available for pieces purchased at one of our Appartements (excluding Le Bon Marché), on Octobre-Éditions.com, or via the App.