Do I have to pay taxes and/or customs charges?
Taxes are included in the price of the item.
For most countries, the carrier will not require a duty fee for delivery.
If you wish to return your order, taxes will be automatically refunded at the same time as your order.
However, there are exceptions. Please consult them by selecting your delivery country from the list below:
The amount of sales tax is calculated and collected at the time of payment, once your delivery address has been entered.
There are no additional duties or fees upon delivery when ordering from us.
In the event of a return, the amount paid will be refunded. If you have paid customs charges on delivery, please contact us to obtain a refund
DDP: for orders totaling more than $800, customs charges will be calculated and collected at the time of payment.
Delivery will therefore be made as per a "DDP" Incoterm (Delivered Duty Paid) and you won't have to pay any additional charges at the time of delivery.
For all orders under AU$1000, taxes are included in the item price and there is no customs charge.
For orders above AU$1000, customs charges are included in the item price. The amount of tax is calculated and collected at the time of payment, once your delivery address has been entered. No charges will be levied by the carrier. In the event of a return, the taxes will be refunded.
Customs charges are included in the item price. The amount of tax is calculated and collected at the time of payment, once your delivery address has been entered. No charges will be levied by the carrier. In the event of a return, the taxes will be automatically refunded.
Depending on the regulations in force, charges may be levied by the carrier at the time of delivery. In the event of a return, we can't refund the costs paid to the carrier on delivery.
If you need proof of a return, please feel free to contact us.